Unfortunately, some email providers can mistakenly send our support emails to your spam folder. To ensure you receive timely and effective assistance from our support team, we kindly request that you whitelist our support email address: [email protected]
What is whitelisting?
Whitelisting tells your email provider that you trust emails from a specific address and that they should be delivered to your inbox. This ensures you never miss important updates, solutions, and helpful information from our support team.
How to whitelist:
Gmail:
1. Open an email from [email protected].
2. Click on the sender name, [email protected].
3. Select Add to contacts.
4. (Optional) Go to Settings > Filters and Blocked Addresses.
5. Click Create a new filter.
6. Enter [email protected] in the From field.
7. Check the box next to Never send it to spam.
8. Click Create filter.
Outlook:
1. Open an email from [email protected].
2. Right-click on the sender name, [email protected].
3. Select Add to People.
4. (Optional) Go to Settings > Mail > Junk Mail.
5. Click Safe Senders.
6. Click Add.
7. Enter [email protected].
8. Click OK.
Other email providers:
Please consult your email provider's support documentation for specific instructions on how to whitelist an email address.
If you need additional assistance or are still not receiving our emails, please call +1 844-SEIGLER (844-734-4537) option 2 for assistance.
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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